Question 1

What file formats does DocuWeave support?

Accepted Answer

DocuWeave supports .docx templates for output and accepts a wide range of source documents including PDF, scanned images (via OCR), Word documents, and more.

Question 2

How does AI data extraction work?

Accepted Answer

When you upload source documents, our AI analyzes the content and identifies the data points that match your template fields. It understands context, so it can extract names, dates, amounts, and other structured data from unstructured documents.

Question 3

Is my data secure?

Accepted Answer

Absolutely. Documents are processed in isolated environments, encrypted at rest and in transit, and never used to train AI models. We maintain zero data retention with our AI providers.

Question 4

Can I use my existing Word templates?

Accepted Answer

Yes! Upload any .docx file as a template. DocuWeave automatically detects placeholder fields — no special syntax or formatting required.

Question 5

What happens if the AI extracts incorrect data?

Accepted Answer

Every extracted value is presented for your review before any documents are generated. You can edit, approve, or flag any value. DocuWeave is designed with a human-in-the-loop approach to ensure accuracy.

Question 6

Do I need technical skills to use DocuWeave?

Accepted Answer

Not at all. DocuWeave is designed for business users. If you can use Word and upload files, you can use DocuWeave. No coding or technical setup required.

Question 7

What are credits?

Accepted Answer

Credits are used for AI data extraction. Each document processed uses credits based on its complexity. Your plan includes a monthly credit allocation, and you can purchase additional credit packs if needed.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.

Simple, transparent pricing

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