Sub-processors
Last updated: 16 October 2026
DocuWeave is a trading name of Rabblepop Ltd (company no. 17361712). When your firm uses DocuWeave, we process your documents on your behalf. These are the companies that help us do that.
Your clients' documents go to one of them only: Amazon Web Services, in London.
| Sub-processor | What for | Where | Touches document content? |
|---|---|---|---|
| Amazon Web Services EMEA SARL | Hosting, database, storage, and AI processing on Amazon Bedrock | London (eu-west-2) | Yes. Source documents are read in memory and not stored. Extracted values and generated documents are stored in London |
| Amazon CloudFront (part of Amazon Web Services) | Delivers the app to your browser from the nearest of Amazon's worldwide servers | Worldwide. Not London-only | In transit only, never stored. Pages and downloads that carry your documents are marked not to be cached, so no copy is kept at the edge. Stored content stays in London |
| Functional Software, Inc. (Sentry) | Error monitoring | European Union (Germany) | No. Error reports carry no document text, values or filenames |
| PostHog Inc. | Usage statistics for signed-in accounts, sent through a relay run by PostHog on Cloudflare | European Union (Germany) | No. Feature usage only, never content. Users can switch it off |
| Plus Five Five, Inc. (Resend) | Sign-in links and invitation emails, and internal billing alerts to DocuWeave staff | European Union (Ireland) | No. Email addresses only; billing alerts carry account and payment identifiers only, no customer content |
| Stripe Payments Europe, Limited, with processing in the US by Stripe, LLC | Subscriptions and payments, and VAT calculation (Stripe Tax) | European Union (Ireland) and United States | No. Billing details only, including the billing address and any VAT number given at checkout |
| GoDaddy | Domain name system for docuweave.ai (which address a name points to) | Worldwide | No. Domain names only |
AI models. DocuWeave uses models made by Anthropic and Amazon (Claude Sonnet 4.6, Amazon Nova Lite and Amazon Nova Pro), run on Amazon Bedrock in London. The makers of those models have no access to what is sent to them, and nothing is used to train any model. They are not our sub-processors.
Outside the UK. Sentry and PostHog keep data in the EU, which the UK recognises as adequate. Sentry, PostHog and Resend are US companies, and Stripe processes data in the US through Stripe, LLC. For those transfers each relies on the UK extension to the EU–US Data Privacy Framework, with the International Data Transfer Addendum to the EU standard contractual clauses as the fallback. None of these transfers includes document content.
Changes. We will email your account owner at least 30 days before adding or replacing a sub-processor, and update this page. You can object within that period; the data processing agreement says what happens then.
Questions: support@docuweave.ai