Flexible working request acknowledgement template
A flexible working request acknowledgement letter confirms that an employer has received an employee's statutory flexible working request. It thanks them for the request, says when a decision will be made, and explains that a meeting will be arranged if the request needs discussing, with what it will cover. Employers send one for every request, so the employee, the request date, the meeting window and the decision date change each time.
Adapted from Acas (4 April 2024). Contains public sector information licensed under the Open Government Licence v3.0.
What changes each time
7 values. Everything else is your wording, kept exactly.
The request
- Employee
- Date of the request
- Decision by
- Meeting within
Sign-off
- Signed by
- Job title
- Organisation
One worked example, start to finish
The flexible working request acknowledgement in DocuWeave, from upload to approval.
1The document uploaded
Acas's flexible working request acknowledgement letter, a Word file, uploaded as it is.
- 2
The template it became
It found 8 sections and 7 values, and asked 3 questions before publishing. The meeting window became a number of working days, and a decision date was added.
3The paperwork dropped in
The employee's request email and a typed note with the meeting window and decision date.
4What was found, with sources
7 of 7 values filled from the paperwork, each with the passage it came from, and nothing left to ask.
5What it asked
Approved, with Word and PDF downloads.
A free flexible working request acknowledgement to download
- Flexible working request acknowledgement, filled with fictional details (Word)
- Flexible working request acknowledgement, filled with fictional details (PDF)
Use it as it is, or upload it to DocuWeave and make it a template.
DocuWeave is not a law firm. A general template for common situations in England and Wales. It is not tailored to you and we do not update it when the law changes, so check it suits your situation before you use it. Terms.
Adapted from Acas (4 April 2024). Contains public sector information licensed under the Open Government Licence v3.0.
Questions people ask
How long does an employer have to decide a flexible working request?
The decision, including any appeal, must be made within two months of the request, unless the employee agrees to a longer period.
Does an employer have to hold a meeting?
If the request is going to be refused, the employer must consult the employee first. If it can be approved straight away, a meeting is not needed.
How many flexible working requests can an employee make?
Employees can make two statutory requests in any 12-month period.
Can the employee bring someone to the meeting?
There is no statutory right to be accompanied, but Acas recommends allowing it, and this letter offers it.
Use this template
It opens in DocuWeave as a template you can check, change and publish. Nothing is used until you do.